First Line Management Course

An ideal course for those new to the role of being a manager
The First Line Manager course is ideal for those new to a managerial or supervisory position

The most popular of our management training courses, the First Line Management course is specifically for people who are new to a management position or who are about to undertake a management position and have had no formal management training. Anyone who is new to a management or supervisory position will benefit from this course.

Run over two days, the syllabus of the First Line Management course will cover a wide range of topics to give new or inexperienced managers a firm understanding of the foundations needed to begin their journey as a manager. It includes units on effective communication, managing your team, managing yourself, delegating, setting objectives, effective planning and personal development.

Course Syllabus

The syllabus of the First Line Management course covers the following:


Role Assessment and Personal Development Planning

  • Understanding roles and responsibilities
  • Outline framework of management
  • Taking the step into management
  • Identifying personal development needs and planning


    Effective Communication Skills

  • Communicating to be effective - how and what to communicate
  • Designing effective questioning techniques and listening actively
  • Non-verbal communication
  • Dealing with, and responding to, differing communication styles


    Managing Yourself

  • Use of planning tools and techniques
  • Dealing with time stealers and interruptions
  • Learn how to delegate effectively


    Managing Your Team

  • Understanding different management styles and how to use them
  • Recognising performance management
  • Setting expectations and clearly defining roles and responsibilities
  • Pinpointing performance
  • Motivating your team and individuals
  • Learning the management actions required to maintain team effectiveness
  • Team dynamics
  • Looking at individual behaviour within teams

  • This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry. This means that the course syllabus is flexible and can be tailored to the specific requirements of a new first line manager or managers, making it ideal for companies or organisations who require an in-house first line management training course which is attended by a number of current or potential managers.

    If you would like to discuss how we can tailor this management training course for you and/or run it at your premises, please call us on 0844 800 3295 or use the contact form found by clicking the "Contact Us" tab at the top of the page to submit a brief description of your training requirements and we will get back to you.

    Scheduled Course Dates

    Book and pay online for a First Line Management course and get a 10% discount off the usual price

    All prices below include lunch, refreshments and course materials. The cost of this course is £595.00 + vat per person, or book and pay online for a 10% discount price of £535.50 + vat per person.

    Date Location Availability Book
    24-25 November 2016 London (Dartford) Yes Book Online
    19-20 January 2017 Manchester (Airport) Yes Book Online
    09-10 February 2017 Nottingham Yes Book Online
    27-28 February 2017 London (Dartford) Yes Book Online
    02-03 March 2017 Reading Yes Book Online
    06-07 April 2017 Manchester (Airport) Yes Book Online
    18-19 May 2017 Nottingham Yes Book Online
    01-02 June 2017 London (Dartford) Yes Book Online
    15-16 June 2017 Reading Yes Book Online
    20-21 July 2017 Manchester (Airport) Yes Book Online
    17-18 August 2017 Nottingham Yes Book Online
    14-15 September 2017 Reading Yes Book Online
    12-13 October 2017 London (Dartford) Yes Book Online
    16-17 October 2017 Manchester (Airport) Yes Book Online
    20-21 November 2017 Nottingham Yes Book Online
    07-08 December 2017 Reading Yes Book Online

    Venue Information


    5 Wheatcroft Business Park, Landmere Lane, Edwalton, Nottingham, NG12 4DG
    Click here for map

    London (Dartford)

    The Nucleus Business & Innovation Centre (located within The Bridge Science & Business Park), Brunel Way, Dartford, Kent, DA1 5GA
    Click here for map


    The Beeches, 6 Selly Oak Road, Bournville, Birmingham, B30 1LS
    Click here for map

    Manchester (Airport)

    The Learning Hub, Olympic House, Manchester Airport, Manchester, M90 1QX
    Click here for map


    Holybrook House, 63 Castle Street, Reading, RG1 7SN
    Click here for map

    Accredited Management Qualification

    Interested in an accredited first line management qualification? Why not consider the...

    ILM Level 3 Award in Leadership and Management

    As well as providing our own first line management courses, we also offer the ILM Level 3 Award in Leadership and Management qualification.

    Accredited by the Institute of Leadership and Management (ILM), the ILM Level 3 Award in Leadership and Management qualification is also aimed at managers who have had little or no previous formal management training. Along with core management skills and performance of management tasks such as project management, leading meetings and delegating, the course syllabus aims to develop managerial skills by covering many related subject areas including leadership, planning and managing change, communication skills and the management of people.

    We currently run this qualification as an open course at our Nottingham, Birmingham, Manchester and Reading training venues. To find out more information and to see the scheduled dates for the ILM Level 3 Award in Leadership and Management, please click here.

    Related Link: Management of Health and Safety

    As a new manager, one of your new responsibilities is likely to be the management of health and safety. It is up to managers to ensure that all reasonable precautions have been taken and control measures put in place in order to reduce as far as possible the chances of a worker becoming ill or injured as a result of doing their job.

    The IOSH Managing Safely course is ideal for new managers who are now responsible for health and safety

    The IOSH Managing Safely course is ideal for new managers who are now responsible for health and safety

    One of the most popular health and safety training courses for managers is the IOSH Managing Safely certificate. Typically run over four days, this qualification provides managers with a comprehensive overview of the main health and safety issues that will apply to a workplace in virtually any industry. These include risk assessments and hazard identification, accident prevention, environmental considerations, legal responsibilities and much more.

    So if you are a new manager and are taking your first steps into the management of health and safety in the workplace, this course will be ideal, particularly if you have had little or no formal health and safety training in the past. See the IOSH Managing Safely course at our sister company Associated Training to find out more about it along with scheduled dates and prices.

    Delegate Login

    Log In

    Related Courses:

    Please click on a course title below to see more information and scheduled dates.

    2-Day Course

    ILM Level 3 Award in Leadership and Management

    ILM Level 3 Award in Leadership and Management Course

    An accredited qualification which is aimed at those who wish to develop and improve their managerial skills and create better working relationships with their teams.

    1-Day Courses

    Effective Management of Your Team

    Effective Management of Your Team Course

    This course is designed to help managers develop their leadership style further and use team empowerment for effective delegation.

    Getting Results

    Getting Results Course

    This course is designed to help businesses establish key measurements, and match these with targets and the appropriate resource levels.

    Introduction to Quality Management

    Introduction to Quality Management Course

    An introductory course to enable supervisors and managers to set and achieve high standards and to improve quality in their area of work.

    Managing Appraisals

    Managing Appraisals Course

    This course enables appraisers at all levels of a business to recognise the importance and benefits of an appraisal system and develop appraisal techniques.

    Managing Remote Teams

    Managing Remote Teams Course

    A course designed to help managers who have to manage teams which are located in two or more locations, including overseas or working from home.

    Motivation Skills

    Motivation Skills Course

    The course identifies what motivates you and how you can find out individuals' needs and drives for achieving the objectives of the business.

    People Management

    People Management Course

    Designed for all levels of management from the new starters to the experienced manager, the emphasis of this course is on practical ways to help improve the people management role.

    Project Management

    Project Management Course

    The course provides an overview of the techniques required to set up, manage and monitor projects, and is is designed specifically for those who are required to undertake projects as part, or all, of their job role.

    Stress Management

    Stress Management Course

    This is a practical stress management course designed to show you how to reduce stress by managing pressure better.

    Time Management

    Time Management Course

    The practicality of this course enables you to develop time management skills and organise your time to achieve the desired results.

    Half-Day Courses

    Essential Leadership Practices

    Essential Leadership Practices Course

    The Essential Leadership Practices course will help delegates understand and appreciate then core skills and practices of effective leaders.

    Handling Difficult Conversations Confidently

    Handling Difficult Conversations Confidently Course

    This course is for anyone who struggles with difficult conversations in the workplace, whether about work-related performance, interpersonal skills, personal hygiene or other challenging topics.


    See below for a selection of our past and current clients at the Business Learning Foundation: