Discipline and Grievance

This is a 2 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. Please contact us online or call us at our Associated Training offices on 0115 9849940 for details.

Who will benefit: Anyone who is responsible for, or likely to be involved in, handling discipline and grievance in the workplace.

Objectives: By the end of the course participants will be able to:

Explain the key legislation that impacts on handling discipline and grievance in the workplace and the role of ACAS
State the rights of the employee in the disciplinary and grievance process
Manage absence and poor performance in a positive manner within the legal framework
Conduct fair and objective investigations relating to disciplinary and grievance issues
Carry out effective disciplinary / grievance hearings using a range of key communication and interpersonal skills

Module One – The legal framework

Direct legislation
Impacting legislation
Codes of practice
The role and influence of ACAS

Module Two – Disciplinary policies and procedures

Purposes and essential features
Managing poor performance, absenteeism, ill-health
Employee rights
Levels of Disciplinary action and timescales involved
Minor/Gross misconduct and types of dismissal

Module Three – Grievance policies and procedures

Purpose and essential features
Special considerations
Levels of authority and timescales involved

Module Four – Preparing for a disciplinary/grievance hearing

Carrying out the investigations
Interviewing witnesses and taking statements
Taking account of/setting precedents
Preparing the cases and strategy

Module Five – The disciplinary/grievance hearing

Choosing and preparing the Venue
Opening the hearing
Taking notes and records
Use of adjournments
Closing the hearing

Module Six – Communication and interpersonal skills

Effective questioning techniques
Listening skills
Body language – yours and theirs
Verbal communication – using the right words and phrases
Dealing with emotions and difficult situations

Module Seven – Theory into practice

Case studies and role-plays

NB: Where clients choose this course to be delivered on a bespoke basis, the organisation’s own policies and procedures can be introduced, together with case studies and role-plays, using professional actors. These can be designed around the issues pertinent to their organisation/industry.

Scheduled Courses:

This course is not currently scheduled. Please contact us online or call us at our Associated Training offices on 0115 984 9940 for further details.

General Information:

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For further details about how we can help you with your management training needs, contact one of our specialist management training advisers at our Associated Training offices on:
Telephone: 0115 984 9940
Fax: 0115 921 5352
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