First Line Management

This is a 2 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. Please contact us online or call us at our Associated Training offices on 0115 9849940 for details.

Our most popular management course, the First Line Management course is specifically for people who are new to a management position or who are about to undertake a management position and have had no formal training. Anyone who is new to a management or supervisory position will benefit from this course.

Course Objectives:

By the end of the course participants will be able to:

Explain the role and responsibilities of a manager in today's business environment
Communicate effectively using a range of methods and skills
Develop a strategy in order to make effective use of their time
Delegate effectively
Use differing management styles appropriate to the individual and situation
Recognise the actions needed to create, develop and maintain an effective team

Course Content:

Module One – Role Assessment and Personal Development Planning

Role and responsibilities
Framework of management
Taking the step into management
Identifying personal development needs and planning

Module Two – Effective Communication Skills

Communicating to be effective - how and what to communicate
Effective questioning techniques and listening actively
Dealing with, and responding to, differing communication styles

Module Three – Managing yourself

Use of planning tools and techniques
Dealing with time stealers and interruptions
Effective delegation

Module Four – Managing your team

Different Management styles
Using the appropriate management style at the right time and in the right situation
Performance management
Setting expectations and clearly defining roles and responsibilities
Setting SMART objectives
Pinpointing performance
Motivating your team and individuals
Team dynamics
Key factors in an effective team
Management actions required to maintain team effectiveness
Individual behaviour within teams
Managing upwards

All delegates will receive a certificate after completion of the course.

Currently Schedules Courses:

The prices below also include the following:

All course notes and material

Lunch and refreshments

Certificate costs

Free On-site Car Parking

Venue	Nottingham - Associated Training Offices [where's this?]
Date	07-08 October 2010
Days	2
Immediate Payment Price	£445.50 per person (excluding VAT) Pay in full with a credit card immediately online or by cheque within 7 days to get this special price
Normal Price	£495.00 per person (excluding VAT) We send you 2 invoices by mail. Pay 50% of the total when you receive the invoices, and the remaining 50% no later than 7 days before the course commences

Venue	Nottingham - Associated Training Offices [where's this?]
Date	06-07 December 2010
Days	2
Immediate Payment Price	£445.50 per person (excluding VAT) Pay in full with a credit card immediately online or by cheque within 7 days to get this special price
Normal Price	£495.00 per person (excluding VAT) We send you 2 invoices by mail. Pay 50% of the total when you receive the invoices, and the remaining 50% no later than 7 days before the course commences

Venue	Nottingham - Associated Training Offices [where's this?]
Date	08-09 February 2011
Days	2
Immediate Payment Price	£445.50 per person (excluding VAT) Pay in full with a credit card immediately online or by cheque within 7 days to get this special price
Normal Price	£495.00 per person (excluding VAT) We send you 2 invoices by mail. Pay 50% of the total when you receive the invoices, and the remaining 50% no later than 7 days before the course commences

General Information:

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For further details about how we can help you with your management training needs, contact one of our specialist management training advisers at our Associated Training offices on:
Telephone: 0115 984 9940
Fax: 0115 921 5352
Online Contact Form

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