First Line Manager

Our most popular management course, the First Line Manager course is specifically for people who are new to a management position or who are about to undertake a management position and have had no formal training. Anyone who is new to a management or supervisory position will benefit from this course.

This jam-packed practical 2-day workshop will give you a head start in your managerial career by giving you essential knowledge of management and leadership styles, how to motivate and build your team to a high performance level, along with giving you the interpersonal skills needed to achieve it!

Course Objectives

By the end of the course participants will be able to:

Explain the role and responsibilities of a manager in today's business environment

Communicate effectively using a range of methods and skills

Develop a strategy in order to make effective use of their time

Delegate effectively

Use differing management styles appropriate to the individual and situation

Recognise the actions needed to create, develop and maintain an effective team

Course Content

The First Line Manager course is made up of the following modules:

Module One – Role Assessment and Personal Development Planning

Role and responsibilities
Framework of management
Taking the step into management
Identifying personal development needs and planning

Module Two – Effective Communication Skills

Communicating to be effective - how and what to communicate
Effective questioning techniques and listening actively
Dealing with, and responding to, differing communication styles

Module Three – Managing Yourself

Use of planning tools and techniques
Dealing with time stealers and interruptions
Effective delegation

Module Four – Managing Your Team

Different management styles
Using the appropriate management style at the right time and in the right situation
Performance management
Setting expectations and clearly defining roles and responsibilities
Setting SMART objectives
Pinpointing performance
Motivating your team and individuals
Team dynamics
Key factors in an effective team
Management actions required to maintain team effectiveness
Individual behaviour within teams
Managing upwards

Scheduled Courses

This course is not currently scheduled. If you have a need for this course, please call us on 0115 984 9940 or contact us online by using the form on the right hand side of the page, as we may be able to schedule it for you or run it in-house.

Enquiry Form