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Managing Stress at Work

Do you manage, lead or are in charge of people? Then this course is a must for you. Find out what your responsibilities are with regards to stress at work, and how to avoid and manage it.

In this course you'll actively apply the HSE directives on stress, and create an 'Infomercial' on how to deal with work related stress. With the economic demands on today's businesses, additional pressure can be heaped onto the shoulders of employees. Find out how to best avoid and alleviate stress, and manage your workforce effectively.

This 2-day workshop is an accredited programme by the ILM. This has several benefits to you: it means the material you're learning has been passed by ILM standards, and provides a mechanism to underpin what you receive on the courses, which will be easily transferred into practical application. It means that you're part way towards an ILM level 3 qualification (speak to your trainer for more details), and it means that you've decided to learn with an ILM approved and accredited training provider.

Course Objectives

By the end of the course participants will be able to:

Define stress and its major causes

Recognise the stress warning signs in self and others

Understand the main priciples of effective time management in order to reduce stress levels and improve performance by working smarter, not harder

Identify the signs and phases of conflict and the strategies to adopt to diffuse the situation

Reduce stress by applying key assertiveness techniques

Take steps to make themselves more resistant to stress

Course Content

The Managing Stress at Work course is made up of the following modules:

Module One – Understanding Stress

• What is stress?
• When can stress be good?
• Identifying the causes of stress
• How stress manifests itself
• The physiological effects
• The psychological effects

Module Two – Self Awareness

• Johari’s Window
• Business Approach Style questionnaire and analysis
• Implications of styles
• Your style under normal and pressure circumstances

Module Three – Effective Management of the Demands on Your Time

• Working smarter not harder
• Prioritising your workload
• Planning and scheduling
• Practical tips for saving time

Module Four – Communication and Interpersonal Skills

• Barriers to effective communication
• Questioning and listening techniques
• Non-verbal communication

Module Five – The Role of Assertiveness in Effective Stress Management

• What is assertiveness?
• The benefits
• The three steps to assertiveness
• Key assertiveness techniques

Module Six – Dealing with Conflict

• What is conflict?
• Recognising the signs
• The phases of conflict
• Constructive and destructive behaviours
• The strategies to adopt

Module Seven – Making Yourself More Resistant to Stress

• Simple life-style changes
• Relaxation techniques
• Getting outside help
• Action plans

Scheduled Courses

Unfortunately this course is not currently scheduled. If you have a need for this course, please call us on 0115 984 9940 or contact us online by using the form on the right hand side of the page, as we may be able to schedule it for you or run it in-house.

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Associated Group Ltd
Sterling House
10 Wheatcroft Business Park
Landmere Lane, Edwalton
Nottingham NG12 4DG

Tel: 0844 800 9185
Fax: 0115 921 5352